Our Promise
At Desi Karkhana, customer satisfaction matters to us. We take pride in the quality of our traditional food products and aim to make your shopping experience simple, reliable, and trustworthy.
If you receive a product that is damaged, defective, or different from what you ordered, we are here to help.
Return Eligibility
We accept returns or replacements under the following conditions:
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The product arrives damaged, defective, or incorrect
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You contact us within 7 days of receiving your order
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The product is unused and in its original packaging
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You provide your order number and clear photos or videos showing the issue
Our team will review your request and let you know whether the return, replacement, or refund is approved.
Easy Refund Process
Our process is simple:
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Contact us with your order number
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Share clear photos or videos of the product and issue
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Our team reviews your request
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If approved, we arrange a replacement, return, or refund
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Your refund is processed according to the applicable refund method
Approved refunds are generally processed within 5–7 business days.
Refund & Replacement Options
Depending on the situation, we may offer:
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Full refund through the original payment method, where applicable
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Store credit for a future purchase
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Replacement product at no additional cost
The available option may depend on the nature of the issue and product availability.
Non-Returnable Products
For hygiene, food-safety, and quality reasons, we generally cannot accept returns for:
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Opened or used food products
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Products returned after the 7-day return period
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Products damaged because of improper storage, handling, or misuse
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Products where there is no defect or delivery issue but the customer has simply changed their mind
Because our products are food items, please contact us as soon as possible if you notice any issue with your order.
Order Cancellation
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Orders may be canceled before dispatch for a refund, subject to applicable payment-processing conditions.
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Once an order has been dispatched, it cannot normally be canceled.
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A dispatched order may still qualify for a return, replacement, or refund if it meets the eligibility requirements above.
Shipping Costs
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If the issue is due to our mistake, such as receiving a wrong or damaged product, Desi Karkhana will cover the applicable return shipping cost.
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For returns requested for reasons other than a product defect, damage, or our error, the customer may be responsible for return shipping costs.
Product Quality & Natural Variations
Our products are inspired by traditional recipes and are made using natural ingredients. Because of this, color, texture, aroma, consistency, and appearance may vary slightly between batches.
Such natural variations do not necessarily indicate a defect.
Important Note
Our food products are intended to be enjoyed as part of a balanced lifestyle. Desi Karkhana does not guarantee specific health or wellness results from consuming our products.
Refunds or returns are therefore not issued based solely on a customer’s personal expectations regarding taste, experience, or results, unless the product is defective, damaged, incorrect, or otherwise covered by this policy.
Need Help?
We’re here to help.
For questions about returns, refunds, damaged products, or your order, please contact Desi Karkhana through our website:
Desi Karkhana — Traditional Taste, Homemade Goodness.