Introduction
Welcome to Desi Karkhana (desikarkhana.online).
By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
Use of Our Website
By using the Desi Karkhana website, you agree that:
- You are at least 18 years old, or you are using the website with the supervision and consent of a parent or guardian.
- You will use the website only for lawful purposes.
- You will not attempt to hack, damage, disrupt, or interfere with the website.
- You will not use our website to distribute malicious software, spam, or unauthorized content.
- You will not attempt to gain unauthorized access to our systems or customer information.
Our Products
Desi Karkhana offers traditional food products, including desi ghee, honey, achaar, muraba, and other desi food products.
- Product descriptions, photographs, ingredients, and other information are provided for general informational purposes.
- We make reasonable efforts to ensure product information is accurate and up to date.
- Product appearance, color, texture, and consistency may vary slightly between batches due to the use of natural ingredients and traditional preparation methods.
- Products should be stored and consumed according to the instructions provided on the packaging.
- Please check the product label for ingredient and allergen information before consumption.
Orders & Payments
- All orders are subject to product availability and confirmation.
- We reserve the right to refuse or cancel an order when necessary, including in cases of incorrect pricing, suspected fraud, product unavailability, or technical errors.
- Product prices may change without prior notice.
- Orders must be paid for using the payment methods available on our website.
- Once an order has been confirmed, the customer may receive an order confirmation containing the relevant order details.
Shipping & Delivery
- Delivery times provided on our website are estimates and may vary depending on location, courier availability, weather, holidays, or other circumstances.
- Desi Karkhana is not responsible for delays caused by third-party courier services or circumstances outside our reasonable control.
- Customers are responsible for providing accurate delivery information.
- If incorrect or incomplete delivery information is provided, additional delivery charges may apply where applicable.
- Customers should inspect their order upon delivery and contact us promptly if the product is damaged or incorrect.
Returns & Refunds
Our returns and refunds are subject to our Return & Refund Policy.
Generally:
- Damaged, defective, or incorrect products may qualify for a return, replacement, or refund.
- Return requests should be submitted within 7 days of receiving the order.
- Food products that have been opened or used generally cannot be returned for hygiene and food-safety reasons.
- Refunds are processed after the request has been reviewed and approved.
For complete details, please refer to our Return & Refund Policy.
Intellectual Property
All content appearing on the Desi Karkhana website, including:
- Logos and branding
- Product photographs
- Website design
- Text and descriptions
- Graphics and illustrations
- Product packaging designs
is owned by or licensed to Desi Karkhana and may be protected by applicable intellectual-property laws.
You may not copy, reproduce, modify, publish, distribute, or commercially use our content without prior written permission.
User Reviews & Content
If you submit a review, comment, photograph, or other content to Desi Karkhana, you agree that:
- The content is your own or you have permission to share it.
- The content does not violate any law or the rights of another person.
- The content is not abusive, fraudulent, misleading, defamatory, or harmful.
- You grant Desi Karkhana permission to use, display, reproduce, and share the submitted content for legitimate business and marketing purposes, where permitted by law.
We reserve the right to remove content that violates these Terms & Conditions.
Limitation of Liability
To the extent permitted by applicable law, Desi Karkhana will not be responsible for:
- Indirect, incidental, or consequential losses arising from the use of our website.
- Problems caused by improper use, storage, or handling of our products.
- Delays or interruptions caused by third-party service providers.
- Temporary website downtime, technical issues, or errors beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any legal rights or protections that cannot lawfully be excluded.
Third-Party Links
Our website may contain links to third-party websites or services.
These links may be provided for convenience or additional information. Desi Karkhana does not control and is not responsible for the content, availability, security, or privacy practices of third-party websites.
We recommend reviewing the terms and privacy policies of any third-party website you visit.
Changes to These Terms
Desi Karkhana may update or modify these Terms & Conditions from time to time to reflect changes to our website, products, business practices, or applicable requirements.
Updated terms will be posted on this page with a revised Last Updated date.
Your continued use of the website after changes are posted constitutes acceptance of the updated terms, to the extent permitted by applicable law.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Pakistan, unless otherwise required by applicable law.
Any disputes relating to these Terms & Conditions or your use of the website will be handled in accordance with applicable Pakistani law.
Contact Us
If you have any questions regarding these Terms & Conditions, orders, products, or our website, please contact Desi Karkhana through:
Desi Karkhana — Traditional Taste, Homemade Goodness.